Privacy Policy

Cindyrella Cleaning LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have regarding your information. It applies to our website (cindyrellacleaningllc.com), our online estimate tools, our virtual chat assistant, and any communication you have with our team.

We collect only the information needed to provide our services:

• Contact information: your name, phone number, and email address when you request a quote, use our estimate builder, fill out a form, or chat with our virtual assistant.
• Service information: details about your property, the type of service you are interested in, scheduling preferences, and any special instructions you provide.
• Website usage data: pages visited, time on site, device type, and general location, collected through analytics tools in aggregated form.

We do not knowingly collect payment card data through this website, and we ask that you never share payment details, passwords, or other sensitive information through the chat assistant or web forms.

We use your information exclusively to: respond to your inquiry and prepare your personalized quote or estimate; schedule, provide, and follow up on cleaning services; communicate with you about appointments, changes, or service matters; improve our services and website experience; and comply with legal, tax, insurance, or contractual obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes — ever. We share information only in these limited cases:

• Service providers that help us operate (such as website hosting, scheduling, or analytics providers), under obligations to protect your data.
• Legal requirements: when disclosure is required by law, regulation, court order, or a valid government request.
• Business protection: to protect the rights, safety, and property of our clients, our team, or our company.

Our website uses cookies and Google Analytics to understand how visitors use the site (pages visited, time on site, general location). This data is aggregated and does not personally identify you. You can disable cookies in your browser settings and opt out of Google Analytics using tools such as the Google Analytics Opt-out Browser Add-on. The website remains fully usable with cookies disabled.

Conversations with our virtual assistant may be stored to help us respond to your request and improve our service. These conversations are treated with the same care as any other personal information under this policy. Please do not share sensitive information (such as payment details) in the chat.

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or alteration. Access to personal information is limited to team members who need it to serve you. While no method of transmission or storage is 100% secure, we work to protect your information using industry-standard practices.

We keep your personal information only as long as necessary to provide our services, maintain business records required by law (such as tax and insurance records), and resolve any service matters. When information is no longer needed, we delete or anonymize it.

You may at any time request to: access a copy of the personal information we hold about you; correct inaccurate or outdated information; delete your personal information, subject to legal record-keeping requirements; and opt out of non-essential communications. To exercise any of these rights, contact us at info@cindyrellaclean.com or (239) 244-1934. We will respond within a reasonable timeframe, normally within 30 days.

Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it promptly.

Our website may contain links to third-party sites (such as our social media pages or Google Reviews). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Significant changes will be posted on this page.